Front Desk Supervisor
Richland
Front Desk Supervisor
Full Time • Richland
Benefits:
- Health insurance
- Paid time off
- Bonus based on performance
- Dental insurance
Front Desk Supervisor
The Front Desk Supervisor will greet and direct members, guests, and staff as they
enter the gym and provide control of the front door location. This position supports front
desk operations, ensures consistent execution of company policies, and provides
leadership and training to the front desk team. Responsible for delivering excellent
customer service to our members while role-modeling the organization’s values and
culture.
Major Responsibilities
Welcomes members and guests, manages front door and retail security, and verifies
check-ins. Handles delinquent accounts and directs guests efficiently. Conducts tours,
assists with memberships, answers calls, and addresses member needs promptly.
Maintains appearance, schedules appointments, manages retail, drinks, juice bar, and
supplement sales, and ensures front desk cleanliness. Completes shift walk-throughs,
follows procedures, logs issues, reports incidents, adheres to attendance policies,
provides shift coverage, and performs additional tasks as needed.
Qualifications & Requirements
High school diploma or equivalent required; college coursework or degree preferred.
Previous experience in customer service or retail environment.
Strong communication and interpersonal skills.
Ability to multitask and manage time effectively.
Proficient with computer systems and software, including CRM platforms.
Ability to work flexible hours, including evenings and weekends.
Leadership experience or potential to lead a team.
Knowledge of gym operations and membership processes is a plus.
Shift Details
Shift is Monday through Friday, 10:30 AM to 6:00 PM.
May require additional hours and weekends as needed.
Compensation
$19/hour
Plus Bonus Opportunity
Full-time Benefits after 90-days of employment
The Front Desk Supervisor will greet and direct members, guests, and staff as they
enter the gym and provide control of the front door location. This position supports front
desk operations, ensures consistent execution of company policies, and provides
leadership and training to the front desk team. Responsible for delivering excellent
customer service to our members while role-modeling the organization’s values and
culture.
Major Responsibilities
Welcomes members and guests, manages front door and retail security, and verifies
check-ins. Handles delinquent accounts and directs guests efficiently. Conducts tours,
assists with memberships, answers calls, and addresses member needs promptly.
Maintains appearance, schedules appointments, manages retail, drinks, juice bar, and
supplement sales, and ensures front desk cleanliness. Completes shift walk-throughs,
follows procedures, logs issues, reports incidents, adheres to attendance policies,
provides shift coverage, and performs additional tasks as needed.
Qualifications & Requirements
High school diploma or equivalent required; college coursework or degree preferred.
Previous experience in customer service or retail environment.
Strong communication and interpersonal skills.
Ability to multitask and manage time effectively.
Proficient with computer systems and software, including CRM platforms.
Ability to work flexible hours, including evenings and weekends.
Leadership experience or potential to lead a team.
Knowledge of gym operations and membership processes is a plus.
Shift Details
Shift is Monday through Friday, 10:30 AM to 6:00 PM.
May require additional hours and weekends as needed.
Compensation
$19/hour
Plus Bonus Opportunity
Full-time Benefits after 90-days of employment
Compensation: $19.00 per hour
From a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Gold’s Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to it’s roots- serious training, community and results. As the industry shifts, Gold’s Gym continues to lead, honoring our heritage while building the next generation of members and fitness experiences.
We attribute much of our success to our company culture. We're grounded, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application!
(if you already have a resume on Indeed)
Or apply here.
Free Gym Membership
Opportunity for Advancement
Industry-Standard Compensation
Flexible Schedules
Fun Work Atmosphere